Website Stardom Employment Consultants
Stardom Employment Consultants is a premier provider of staffing services in the Central Valley, with over 15 years of experience. Their team of industry-trained recruiting agents is dedicated to helping candidates and clients achieve success by leveraging their deep knowledge and exclusive partnerships with major companies. This allows them to offer unique job opportunities not publicly listed online.
Are you a customer service professional with a passion for problem-solving and providing exceptional support? A well-established company in Fresno, CA, is seeking a Customer Service Representative (CSR) to join their team and assist clients with inquiries, orders, and account management.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Assist customers with orders, account updates, and issue resolution
- Provide accurate product and service information
- Process customer requests efficiently while maintaining a high level of professionalism
- Maintain detailed and accurate records of customer interactions in CRM software
- Collaborate with internal teams to resolve escalated issues and improve processes
- Follow company policies and procedures to ensure customer satisfaction
Requirements:
- 3+ years of experience in a customer service role, preferably in a call center or corporate setting
- Strong communication and active listening skills
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Problem-solving mindset with a focus on delivering positive customer experiences
Why Join?
- Competitive pay: $23/hr
- Opportunity to work with a reputable and growing company
- Supportive and team-oriented work environment
- Career advancement opportunities
If you have a passion for customer service and thrive in a fast-paced environment, we want to hear from you! Apply today!
Stardom Employment Consultants is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.