Stardom Employment Consultants
Job Summary: The Customer Service Representative is responsible for maintaining customer relationships by responding to inquiries, documenting actions, and supporting the sales team. This role involves entering orders, managing concerns, and ensuring accurate processing of sales prospects and sales orders. The representative will work cross-functionally with other departments to support customer inquiries and order processing.
Essential Functions:
- Maintain customer relationships by responding to inquiries and documenting actions.
- Support the ordering process at all checkpoints from quoting through delivery confirmation.
- Maintain customer records by updating information in files and systems.
- Support customer service tracking and reporting files as assigned.
- Support customers and sales team with all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure accurate processing of sales prospects and sales orders.
- Provide back-up support for administrative functions as required.
- Work cross-functionally with other departments (e.g., Shipping, Accounting, Engineering, etc.) to support customer inquiries and order processing.
Skills and Qualifications:
- 3+ years of customer service experience preferred.
- Manufacturing experience required
- Excellent written and oral communication skills.
- Ability to adapt to changing department needs and a fast-paced environment.
- Performs well under deadlines and can manage multiple responsibilities.
- Effectively organizes various priorities with strong time management skills.
- Maintains confidentiality.
- Advanced skills in Microsoft Office Word and Excel.
- Education – Associate degree or equivalent experience required.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.